Return Policy

When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us - and we will assist you in replacing your order. The customer must notify us of damaged, defective and/or missing items within three business days. Please email our Customer Service Center at sales@bestqualitydiamondsdirect.com with any claims.

Returns must be made within 30 days of delivery. A restocking fee of 15% will apply to returns that are not in brand new, sellable condition (including packaging).

Please allow 7-10 business days for returns to be inspected and credited once received. Your refund will be credited to the original payment method used.

The customer is responsible for return freight and will not be refunded original outgoing freight charges unless item is defective or damaged during original outgoing shipment.

As always, customer satisfaction is our first priority - so don't hesitate to contact us.